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Return/Exchange Policy

Within 14 days of shipping date, you may return or exchange any of the following items purchased from WINKSF.COM with an original receipt or packing invoice: All of the following must be returned unworn, in perfect condition bearing the tags and/or any special protective or packing materials.

Any full-priced book in its original condition; Any full-priced unopened media (DVD); Any other full-priced merchandise that is in new condition including original packaging and accessories.

Non-returnable and non-exchangeable WINK SF merchandise: WINKSF.COM is currently unable to accept as returns or exchanges: Sale merchandise; Opened items; Earrings; Items with original tags detached; Items with original tags removed and/or missing; Items returned more than 14 days after delivery; Items returned without an original receipt or packing invoice; Special orders; Any item that has obvious signs of use; Gift certificates; Items damaged due to customer abuse or negligence will not be accepted as returned items.

Shipping and handling fees are non-refundable.

There is a 50% restocking fee of merchandise returned after the 14 days.

Shipping fees will be charged for exchanges.

You may return your item(s) to a WINK SF store or ship your item(s) to our Returns department.

Mailing a return to our Returns department:

WINK SF, Att: Returns, 4107 24th Street, San Francisco, CA 94114

Please be sure to ship your item by insured, traceable mail. UPS, Federal Express, USPS, and other carriers offer this service.

Please include a note with your address and phone number along with your instructions and a copy of your sales receipt or invoice.

Returns to a WINK SF store within 14 days of shipping date.

You can return your item(s) to any WINK SF store even items purchased on WINKSF.COM. Please bring the original invoice and the credit card used for the original purchase.

Price adjustments on WINK SF purchases are not permitted.

WINK SF reserves the right to modify its exchange and return policy.

PRIVACY
RETURNS / EXCHANGES
SHIPPING & HANDLING